This page will solve 100% of the problems you might be having using our website and viewing information.

The Member Log In Boxes of or website ask for your userid & password. Be sure you enter userid & password EXACTLY as it appeared on your "Welcome" email. If you enter it correctly you will be able to use our website freely with no problems, assuming your membership is active.

If you do have problems, this information will help you fix any problems you might have...

If the system keeps telling you "Whoops" and is not accepting your User ID and password when you try to enter it...

• Make sure you are entering your userid and password EXACTLY as it appeared in your original "Welcome" email. It must be EXACT and you must use all lower case letters.
  
• If you don't have your "Welcome" email any longer and do not know your User ID and password, see 'User Ids...' below.) If you are certain you're entering the correct User ID and password in lower case, check to make sure the date on your computer is correct and/or see if your membership may be expired.
  

If you're able to view jobs okay but can't get contact information when you click on it...

• Your system is not accepting Javascript. You must change your system to accept Java. In Explorer in the "Tools" menu, select Internet Options, then select Security, then select Custom Level. Then set Java Permission to low, medium or high. If your Java is disabled you can't view contact information. In Netscape in the "Edit" menu, select Preferences, then select Advanced, then select Scripts & Plug-Ins. THen enable Javascripts for Navigator.
  

If you are unable to get a log in box to enter your userid & password in and you use Microsoft Explorer...

• you have probably allowed Explorer to enter your userid & password for you automatically and it is somehow incorrect. If this is the case, you'll need to figure out how to go back into that Explorer password file and delete or change the userid & password so it is correct or so you can automatically enter it. We can not provide the technical instruction for your specific browser.
  

If it appears that our website hasn't loaded completely...

• we recommend emptying your cache memory and closing your browser. Rebooting at that time is recommended. Then go back to our website and try again, making sure you allow our whole website to load before you click on anything. Sometimes these problems are also caused if your system does not have enough memory.
  

If you are just getting a completely blank screen...

• somehow the page is not or was not loading fully. Try again. If it still doesn't work, empty your cache memory, (because your cache memory could be saving a bad copy of our site), reboot your system and try again, making sure you allow enough time for the page to load completely.

If these solutions don't help you and you own a MAC...

• your computer may have a manufacturing bug that is preventing it from being fully internet compatible.  Go to Macintosh for help correcting this problem.
  

If all else fails...

• check the date on your computer system. If the date is not correct, the system may think your membership hasn't started yet or has expired.
  

User ID...

• Your User ID and password were emailed to you when you first became a member. You were asked to save the email so it is possible you still have it. It will have the word "Welcome" in the subject line. Your User ID is always the complete, original email address you used when you ordered, and the password is the word or number that you selected. If you enter only a partial email address or get even one character wrong, the system will not let you in. All information must be entered in lower case only, with no capital letters. If none of these tips helps you locate your User ID and password, we can resend it to you in 5 business days or less. Please email our Customer Service Dept.
  

Free Userid Lookup Tool click here

If this information does not solve your access problem, please email us so we can help you. We will need to know:

1. The date you joined
   
2. Whether or not you received our original "Welcome" email and the "Thank you" email.
   
3. EXACTLY what you are typing for the userid and password
   
4. EXACTLY what is happening on your system (including EXACTLY what happens, and when, what the error message is and exactlywhen the problem is happening.)
   
5. What browser you are using.